Terms of Service

1. The service

InstallCue is a software-as-a-service application for checking site readiness before a delivery, installation or service visit: you send customer links, receive answers, measurements and optional photos, detect blockers against your thresholds and approve sites. InstallCue replaces neither your scheduling nor your professional on-site assessment; the decision to mark a site Ready is yours alone. InstallCue shows the answers, measurements and photos of your customers as they enter them; we do not check them for accuracy. Content generated with AI (for example answers of the optional AI support) consists of non-binding suggestions and may be incorrect or incomplete. The customer checks it on its own responsibility before using it.

2. Businesses only

InstallCue is offered exclusively to businesses within the meaning of § 14 German Civil Code, to legal entities and to public bodies. By signing up and by ordering you confirm that you act in the course of your trade, business or profession and are authorised to bind the company. We do not conclude contracts with consumers (§ 13 German Civil Code). The company name and the country of the registered office are required; companies in another EU member state also give their VAT ID.

3. Registration and start of access

Registering creates an account for your company; it is not yet an order. There is no free trial: access to the workspace starts only once the first payment for an ordered plan has been received (section 4). Until then no requests can be created. A workspace without a paid plan is deleted on request within 30 days; write to support@installcue.com. Photos and job data are deleted automatically once the retention period set in the workspace has passed.

4. Plans, prices, payment and access

Plans are tiered by monthly job volume. All prices are net prices plus statutory VAT at the applicable rate. Businesses in another EU member state with a valid VAT ID are invoiced without German VAT under the reverse-charge procedure; the invoice then carries the note “Steuerschuldnerschaft des Leistungsempfängers / reverse charge” and both VAT IDs (§ 14a (1) German VAT Act). Our VAT identification number is DE338072244. Plans of up to 1,000 per month (net, in the currency of the price list) are ordered online through our payment service provider Stripe, monthly in advance, by card with 3D Secure, Apple Pay or Google Pay: companies in Germany in euros plus 19% German VAT; companies in another EU member state in euros without German VAT, once the EU database (VIES) has confirmed their VAT ID — without a valid VAT ID we cannot sell to them online; companies outside the EU in US dollars, pounds sterling, Swiss francs or euros, without German VAT, as the place of supply is outside Germany (Sec. 3a (2) German VAT Act). The currency follows the country of the registered office. With Stripe the payment method is collected when ordering. Larger plans are agreed individually: Neithra Technologies sends an offer and invoices monthly in advance, payable by bank transfer within 7 days. New orders are monthly only; existing annual subscriptions run until the end of their contract year. Access to a paid plan starts only once the payment has been confirmed (by bank transfer: on receipt; with Stripe: when the invoice is paid and, for a company in another EU member state, its VAT ID has been confirmed). Access is paused if a payment has not been received 3 days after its due date and is restored as soon as the amount has been paid; the workspace data is kept. Stripe retries a failed card payment for up to two weeks; if every attempt fails, the subscription ends. Access is also paused while a payment is disputed or reported as fraudulent. Monthly plans can be cancelled to the end of the billing month, existing annual subscriptions to the end of the contract year; there is no minimum term beyond the chosen billing period. Stripe customers cancel and change their payment method in the customer portal, invoice customers by writing to support@installcue.com or using the cancellation page. Plan changes are possible at any time on request to support@installcue.com.

5. Your obligations

You send customer links only to recipients involved in a job you are handling, keep credentials confidential, do not upload unlawful content, and remain responsible for professionally assessing the information and confirmations your customers provide, including the wording of any customer declaration you configure. Data you need outside InstallCue (for example exports or install packs) you additionally keep in your own systems; our own duty to back up the data in InstallCue remains unaffected.

6. Data and privacy

The data in your workspace belongs to you. We process it only to provide the service and in line with our Privacy Policy. For your customers' personal data the data processing agreement under Art. 28 GDPR applies; it is concluded with the contract, no separate request is needed. After the contract ends you can export your data; deletion then follows the periods stated in the Privacy Policy.

7. Availability and changes

We strive for high availability; where possible, we announce maintenance in advance. We may change features as long as the core of the service remains intact and announce material changes at least 30 days in advance.

8. Liability

(1) We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, for fraudulently concealed defects and to the extent of an expressly assumed guarantee.

(2) For a slightly negligent breach of an essential contractual obligation, our liability is limited to the damage that was foreseeable when the contract was concluded and is typical for this type of contract. Essential obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer may regularly rely.

(3) Otherwise, liability for slight negligence is excluded.

(4) These limitations also apply in favour of our vicarious agents and assistants.

(5) Towards businesses, liability for lost profit and other indirect damage is excluded in the case of slight negligence, unless such damage is typical for this type of contract and foreseeable.

(6) Strict liability for defects already present when the contract was concluded (Section 536a (1), first alternative, German Civil Code) is excluded.

(7) Claims under paragraph 2 become time-barred one year after the statutory limitation period begins, unless paragraph 1 applies.

9. Governing law

The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a merchant, a legal entity under public law or a special fund under public law, or has no general place of jurisdiction in Germany, the place of jurisdiction is Gummersbach, Germany, to the extent permitted by law. Mandatory statutory places of jurisdiction remain unaffected. The choice of law and venue does not displace overriding mandatory law applicable to the particular case. No limitation, exclusion or shortened claim period in these terms applies where it is prohibited by that law. In particular, agreed service obligations and remedies that cannot lawfully be excluded remain intact; a loss is not excluded merely because it is described as indirect or consequential. These terms do not require arbitration or waive any non-waivable right to bring a claim. Business-only eligibility describes who may order; it does not remove statutory protections that also cover business purchasers, including applicable Australian consumer guarantees and small-business unfair-contract protections or New Zealand small-trade protections. No general contracting-out of those protections is agreed here.

10. Contact

Questions about these terms: support@installcue.com

Digital service, onboarding and refunds

This service is ordered for business purposes. A contract genuinely concluded by a business customer does not carry the German statutory consumer distance-selling right of withdrawal; no waiver of that right is needed. The actual purpose of the transaction is decisive. Checking a business-customer box does not remove mandatory rights.

Fees and due dates follow the confirmed order or accepted offer. A subscription pays for the agreed availability of the service during the billing period. Choosing not to use a properly provided service, or no longer needing it, does not by itself entitle you to a refund. Ordinary cancellation stops future renewals at the agreed date; it does not make properly performed earlier services free of charge retrospectively.

Personal onboarding, setup or custom work is owed and charged only where its scope and any separate price were expressly agreed before ordering. Agreed work actually performed remains payable following ordinary cancellation alone. Starting setup does not fully perform an ongoing subscription. Undelivered work, defects and valid termination for cause are assessed under the contract and applicable law; these terms do not exclude all refunds.

Legal remedies for non-performance, defects, unauthorised or duplicate charges and mandatory local protections remain available, including for US customers. Rights against your bank, card issuer and payment provider are not waived. You may raise concerns with the contact in the legal notice; contacting us first is not a condition for statutory rights. A chargeback alone does not finally decide the underlying contractual claim; an entitlement that has validly been refunded will not be collected again.